Returns Policy

 

You have 7 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

 

Sales & Returns Policy

Sales Policy

 

Selling

 

lucyfilce.com agree's to abide by the Consumer Protection (Distance Selling) Regulations 2000 http://www.legislation.gov.uksi.2000/2334/contents/made  This law protects the consumer when buying over the internet or by mail order and applies to all member states of the EU.

 

 

Items will be posted within three 3 working days of receiving payment unless otherwise clearly stated on the product description OR if the buyer's identity and/or address cannot be authenticated, in which case lucyfilce.com will contact the buyer via email.

 

Buying

 

You must pay for items purchased by you, unless lucyfilce.com has made a clear typographical error or you cannot authenticate lucyfilce.com.  You and you alone are liable for paying the seller if you commit to buy an item.

 

Returns Policy

 

The buyer has a right to terminate the contract and return the item even if the item is not faulty in any way.  The buyer has the right to return the item up to seven days after receipt of the item(s) and a refund will be made within thirty days.  The buyer pays for the cost of return postage.

 

This does not apply to custom orders (personalised or bespoke products).

 

Cancelling a transaction

 

The buyer must inform lucyfilce.com if they wish to cancel the order and they must do this in writing (email is sufficient).  Upon cancellation of the order lucyfilce.com will provide a full refund of the cost of the item and any postage within thirty days.  This does not apply to custon orders.

 

Return faulty goods

 

The consumer has a right to return faulty goods up to 14 days after receipt of the goods.  A refund to include the cost of return postage will be offered within thirty days of the customer requesting a refund.

 

Lost items

 

If the item is lost in transit then, unless proven otherwise, lucyfilce.com will assume the contract is terminated and provide a refund of deliver the same item.