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Sales and Returns Policy

Returns Policy


You have 7 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.


Sales & Returns Policy

Sales Policy


Selling agree's to abide by the Consumer Protection (Distance Selling) Regulations 2000  This law protects the consumer when buying over the internet or by mail order and applies to all member states of the EU.



Items will be posted within three 3 working days of receiving payment unless otherwise clearly stated on the product description OR if the buyer's identity and/or address cannot be authenticated, in which case will contact the buyer via email.




You must pay for items purchased by you, unless has made a clear typographical error or you cannot authenticate  You and you alone are liable for paying the seller if you commit to buy an item.


Returns Policy


The buyer has a right to terminate the contract and return the item even if the item is not faulty in any way.  The buyer has the right to return the item up to seven days after receipt of the item(s) and a refund will be made within thirty days.  The buyer pays for the cost of return postage.


This does not apply to custom orders (personalised or bespoke products).


Cancelling a transaction


The buyer must inform if they wish to cancel the order and they must do this in writing (email is sufficient).  Upon cancellation of the order will provide a full refund of the cost of the item and any postage within thirty days.  This does not apply to custon orders.


Return faulty goods


The consumer has a right to return faulty goods up to 14 days after receipt of the goods.  A refund to include the cost of return postage will be offered within thirty days of the customer requesting a refund.


Lost items


If the item is lost in transit then, unless proven otherwise, will assume the contract is terminated and provide a refund of deliver the same item.


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